North Tipperary Disability Support Service (NTDSS) Privacy Policy Statement

At the North Tipperary Disability Support Service (NTDSS), we are committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and confidentiality. This Privacy Policy outlines how we collect, use, store, and safeguard the personal data of our service users, families, Personal Assistants (PAs), and staff.

1. Information We Collect To provide tailored support and Personal Assistant (PA) services, we may collect personal and sensitive information, including:

  • Contact details (Name, address, phone number, email address).

  • Medical and healthcare information relevant to your daily support, physio, or treatment schedules.

  • Emergency contact information and family details relevant to your care plan.

2. How We Use Your Information We use your information solely to deliver high-quality, professional, and individualized support. Specifically, your data allows us to:

  • Develop and maintain personalized care plans that adapt to your changing needs (such as varying hours of daily care and physio regimes).

  • Match suitable, professional Personal Assistants with service users to ensure consistent, dignified, and patient care.

  • Communicate effectively with you and your family regarding scheduling, service updates, and support adjustments.

  • Comply with legal, regulatory, and reporting requirements in the healthcare and disability sectors.

3. Confidentiality & Data Sharing We treat your personal information with the utmost confidentiality. NTDSS staff and Personal Assistants adhere to strict professional standards. Your information will never be sold or shared with third parties for marketing purposes. We only share relevant data with healthcare professionals, funding bodies, or emergency services when strictly necessary for your safety, well-being, or service delivery, or as required by law.

4. Data Security & Storage We implement robust physical and electronic security measures to protect your personal data from unauthorized access, loss, or disclosure. Access to your personal records is strictly limited to authorized personnel who require it to support your service.

5. Your Rights Under data protection regulations, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the erasure or restriction of your data, subject to legal and service obligations.

  • Withdraw consent for optional processing activities at any time.

6. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

  • Email: info@ntdss.ie

  • Organization: North Tipperary Disability Support Service (NTDSS)